Minneapolis -- October 5, 2018 -- Kipsu, the leader in digital and text messaging for customer-focused brands, will be hosting an event at the 5th Annual Twin Cities Startup Week.
While most panels showcase founders, successful entrepreneurs, and technology leaders talking about their businesses and products, Kipsu decided to take an alternative approach: feature their actual customers on a panel. “This is totally unique to Startup Week. Each year, we are excited to have top leaders in their field share what they know best, what they’re up to, and what they’ve learned,” said the TC Startup Week Co-Founder, Nels Pederson. “This is just an extremely intriguing twist on that concept.”
The panel will include managers and directors from several well-renowned hotels around the Twin Cities like the Hilton Minneapolis and Kimpton Grand Hotel Minneapolis. The panel will also feature the Senior Manager of Digital Media from Kipsu’s very first customer, Mall of America. Discussion will focus around these service leader’s overall philosophy on customer service, how they delight guests in a fast-paced world, and how Kipsu has learned and adopted concepts from these customer satisfaction gurus. They will further explore how every company, specifically startups in the SaaS arena, can apply the same ideas and practices of serving others to be successful.
The Kipsu event, titled “Serving the Service Industry: How Kipsu Learns Customer Success from the Pros,” will be on Tuesday, October 9th from 1:30pm - 2:30pm at the WeWork Capella tower at 225 South 6th Street in downtown Minneapolis. A ticket and registration is required for the event.
About Twin Cities Startup Week:
The Twins Cities Startup Week, which is celebrating its 5 year anniversary this year, is the 2nd largest gathering of its kind in the United States. It entices more than 12,000 people to the Twin Cities to celebrate the entrepreneurial spirit, meet other Startup enthusiasts, and to learn about and promote new companies, tools, technologies and concepts in the Startup arena. This year is hosting 200+ events over the week of October 7-14.
Kipsu, the pioneer in the category of Real-Time Engagement, enables service leaders around the globe to connect with consumers and guests in-the-moment through digital messaging channels like SMS texting, in-app solutions, and more. Kipsu has over 50,000 users and has processed nearly 100 million messages. Kipsu currently operates in over 30 countries at more than 1,600 locations in markets such as hospitality, retail, higher education, transit, facilities management, and more.