Minneapolis, MN July 20, 2018 -Kipsu announces its integration with Apple Business Chat Beta, which is now available in the U.S. on iOS 11.3 and higher. Apple Business Chat connects users directly with businesses through Apple’s Messages app, enabling personal and convenient conversations.
This new integration enables Apple Business Chat to be used by Kipsu’s enterprise customers, such as hotels, retail centers or hospitals, so that service teams operating at the ground level of individual branches or locations can manage guest interactions using existing resources rather than dedicated contact centers. By leveraging service staff, Kipsu unlocks the investment made by organizations into their front line teams and brings out local knowledge from the professionals already taking care of their customers and guests. Several top customer partners are expected to adopt the program in the near future.
For over seven years, the Kipsu digital messaging solution has been enabling leading service brands to create personalized experiences through highly customized one-to-one engagements. Kipsu brings together a highly dynamic team-based deployment model spanning mobile and desktop, allowing service teams to quickly respond and allowing brands to standardize the service experience while managing the capability on a global scale.
Apple Business Chat changes the game in digital messaging by making it easier for consumers to discover a business through integration with Apple Maps, Safari and Search. Apple Business Chat also introduces a much richer engagement model, enabling rich app extensions and more dynamic conversations to be experienced through the messaging channel. Kipsu is embracing Apple Business Chat as a rich new medium to further its innovative capabilities for delivering humanized digital engagement.
“As their lives become more and more digital, customers, shoppers, and guests demand to engage with brands through digital messaging,” says Kipsu CEO, Christopher Smith. “Kipsu’s integration with Apple Business Chat opens up an even richer digital channel for service teams to provide high-touch human service via messaging.”
Kipsu, the pioneer in the category of Real-Time Engagement, enables service leaders around the globe to connect with consumers and guests in-the-moment through digital messaging channels like SMS texting, in-app solutions, and more. Kipsu has over 50,000 users and has processed nearly 100 million messages. Kipsu currently operates in over 30 countries at more than 1,600 locations in markets such as hospitality, retail, higher education, transit, facilities management, and more.
For more information about Kipsu + Apple Business Chat, visit kipsu.com/apple-business-chat-beta