Kipsu hit a major milestone last week after partnering with hotels in all 50 U.S. states. This feat was a culmination of lots of hard work over the seven years since Kipsu’s founding. Since 2015, Kipsu has tripled its number of partners year-over-year and has expanded its presence to over 23 countries. With this scope of partnerships, Kipsu is proud to be the Real-Time Engagement industry leader, helping our partners reach their guests in meaningful, accessible ways.
Kipsu’s very first partner in the hospitality industry was the Waldorf Astoria Boca Raton Resort & Club in Boca Raton, Florida. Our early partners were especially instrumental in guiding how the product was built and giving feedback as to how to best improve Kipsu to fit their guests’ needs. By attentively listening to the ideas of our customers, Kipsu has built a solution that helps teams across the world engage with their guests via SMS and other digital channels. After rounding out partners in all 50 states, we asked Founder and CEO, Chris Smith, to give his thoughts on the accomplishment:
"We have a long term vision for our company. Although we’ve grown quickly and are adding new customer partners every day, we are committed to supporting each of the teams we work with now and in the future for a long time to come.”
Kipsu’s presence not only expands across geographic areas, but also throughout all major brands, portfolios, and hotel categories--from luxury to select-service. The diversity in Kipsu’s portfolio demonstrates the ability to scale across all different types of hotels. To put some success points into numbers, we pulled data from last year to analyze how exactly we are impacting teams across the globe. In 2017 alone:
• 34,314,063 million text messages sent in hospitality
• Average of 94,011 messages sent per day
• The word “Wonderful” was mentioned by guests over 807,000 times
• Partners in 23 countries
For Kipsuvians, it’s not just about the sheer number of texts our partners send to their guests, it’s also about the quality of response and how hospitality teams are building better relationships with their guests through this platform. We talked with Kris Eul, a long-time Kipsuvian and Senior Director of Business Development, to say a few words on the recent milestone:
“It has been equally as exciting to see our customer partnerships expand across the country as it has been building and working alongside the Kipsu team in making it possible. To see our solution being leveraged by all types of properties in the industry -- limited service, full service, independent -- highlights how guests wanting a high-touch experience is universal and hotel teams can realize tangible benefits in the process.”
We are looking forward to continuing to help our partners increase guest satisfaction and engagement in the years to come and soon enough, write a post on how Kipsu has a partner in every country! Have any questions on how your hotel can become a Kipsu partner? Feel free to email firstname.lastname@example.org to learn more.