Crave Interactive partners digital messaging company Kipsu to bring real time 2-way guest communications to the Crave In-room tablets.
Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has partnered with Kipsu to offer a frictionless omni-channel messaging solution for hotels to allow 2-way communication with guests via in-room tablets and their mobile devices.
By integrating the Kipsu solution into the Crave in-room tablet system, guests can now chat with the hotel staff in real time, as well as seamlessly transfer the chat from the in-room tablet to a personal mobile device. Chat messages are instantly routed to the relevant departments by Kipsu, offering hotels a unique way to deliver excellent customer service to each guest.
With this partnership, Crave is now able to help put hotel teams that currently use the Kipsu platform "in the room" with the guest via in-room tablets and meet them where they are; elevating service providers to service professionals and enabling them to better care for guests in unexpected ways.
“At Kipsu, we are focused on helping service professionals provide great service through the world’s most convenient channels. Kipsu’s partnership with Crave opens a new and exciting avenue for this mission and we are delighted to work with such an innovative company,” said Kipsu CEO Chris Smith.
“Integrating Kipsu’s cloud platform with Crave’s was an obvious step as 90% of hotel guests use our tablets during their stay,” remarked Tim Butterworth, Chief Commercial Officer for Crave, “Crave tablets effectively replace the paper, allow digital ordering, and generate new revenues while Kipsu provides guests with the opportunity to communicate with the property from their in-room tablet.”
ABOUT CRAVE INTERACTIVE
Crave Interactive is a world leading developer of cloud-based solutions for hotels that provide digital guest services, including food ordering, digital concierge, entertainment and automation via proprietary in-room tablets. Crave clients range from Iceland to Tasmania, from 25 to 4,000 rooms, and from luxury to limited service hotels.
Kipsu is the standalone leader in Real Time Engagement, enabling service-driven hoteliers to build relationships with their guests using texting, live web chat, and social messaging without any download or installation. These familiar and frictionless channels allow service professionals to respond to questions and address concerns, resulting in higher guest satisfaction and efficient service delivery.